Thank you for shopping on this website. We are committed to providing our customers with high-quality chopsticks and tableware, and ensuring that every customer receives a fair, transparent, and reliable after-sales service experience.
Due to changes in the current market environment and increasing operating costs, some merchants are deciding to clear out their inventory at a loss. We are currently conducting a phased inventory adjustment and clearance sale to offer our customers more favorable prices while maintaining our normal after-sales service system.
🔄 Return Policy
We offer a 30-day return guarantee:
Customers can apply for a return within 30 days of receiving the goods. The goods must be unused and undamaged. The original packaging and related accessories must be retained. Return requests must be confirmed with customer service before processing.
Orders placed after 30 days are generally no longer eligible for returns (except in special circumstances).
💰 Refund Policy
Refunds will be processed after return approval.
Refund arrival time: Within 3 days (based on payment channel processing time).
Refunds will be returned to your original payment account.
If there are delays in the payment channel, the arrival time may vary slightly.
📦 Return Process
Contact customer service to submit a return request.
Provide order information and a description of the problem.
After customer service approval, a return address will be provided.
Customer ships the returned goods and provides the tracking number.
The warehouse will arrange the refund after confirming receipt.
⚠️ Important Notes
Packages returned without confirmation may not be processed.
Damage caused by personal reasons may affect refund approval.
Clearance sale items may be subject to special return rules (see page description).
📞 Contact Us
If you have any questions about the refund or return policy, please contact us:
Company Name: Saeed Alsalahat
Email: saeed.alsalahat@ecotanza.shop
Phone: 7343866922
Address: 11304 Arcola St, Livonia MI 48150