Welcome to our FAQ page. This page compiles the most frequently asked questions from our customers during the shopping process, hoping to help you quickly understand our products and services.
This website primarily sells chopsticks and tableware, operated and managed by Saeed Alsalahat. We are committed to providing our customers with a clear, transparent, and reliable shopping experience, and continuously optimize our service quality.
Due to changes in the current market environment and continuously increasing operating costs, some merchants have decided to clear out their inventory at a loss. We are currently clearing and adjusting our inventory to offer more favorable prices to our customers, while ensuring uninterrupted delivery and after-sales service.
❓ 1. What products do you sell?
We mainly sell various types of chopsticks and tableware, including:
Wooden chopsticks
Bamboo chopsticks
Stainless steel chopsticks
❓ 2. How long does it take for an order to ship?
All orders will be processed and shipped on the same day.
Delivery time is usually around 2 days.
Logistics tracking information will be provided after shipment.
❓ 3. Do you support returns or refunds?
Yes, we offer after-sales guarantees:
Returns can be requested within 30 days.
Refunds will be credited to your account within 3 days of approval.
Items must be unused and in their original packaging.
Please refer to the Refund and Returns Policy page for details.
❓ 4. How to contact customer service?
You can contact us through the following methods:
Email: saeed.alsalahat@ecotanza.shop
Phone: 7343866922
Address: 11304 Arcola St, Livonia, MI 48150
❓ 5. Why are there clearance sales?
Due to changes in the market environment and increased operating costs, we are clearing out inventory at a loss to offer better prices while maintaining normal service.
❓ 6. Are your products safe?
Yes, all our products undergo basic quality screening to ensure they are suitable for everyday household and catering use, emphasizing safety and practicality.
❓ 7. Is wholesale or cooperation possible?
For wholesale or cooperation inquiries, please contact us via email or phone. We will provide a quote and cooperation plan based on your specific needs.
📞 Contact Us
Company Name: Saeed Alsalahat
Email: saeed.alsalahat@ecotanza.shop
Phone: 7343866922
Address: 11304 Arcola St, Livonia, MI 48150